Política de reembolso

Refund and Return Policy

*Last updated: October 17, 2026 • Store: Lumina Beauty — getluminabeauty.com*

At Lumina Beauty, we want you to be happy with your purchase. If something is not right, please contact us — we will do our best to make it right under the terms below.

### 1. 30-day returns

You have 30 calendar days from the date you receive your order to request a return for a refund. To be eligible, your item must be unused, in its original condition, with all accessories, and in its original packaging, unless the item arrived damaged or defective (see Section 3).

For health and hygiene reasons, personal care items that have been opened, used, or had their hygiene seal broken cannot be returned unless they arrived damaged or defective. This includes items that come into direct contact with skin during normal use.

### 2. How to start a return

**Email us at support.getluminabeauty@gmail.com** with your order number and the item(s) you wish to return. Please wait for our reply with return instructions before shipping anything back — returns sent without prior authorization may not be accepted.

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

Unless the return is due to our error or a damaged/defective item, the customer is responsible for return shipping costs. Original shipping charges, if any were paid, are non-refundable.

### 3. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support.getluminabeauty@gmail.com and include your order number and a clear photo of the issue. We will arrange a replacement or a full refund, including shipping, as appropriate. Do not discard the item or packaging until we confirm the next step.

### 4. Exchanges

We replace items if they are defective or damaged. If you need to exchange an item for the same product (for example, a different color variant where available), contact us first at support.getluminabeauty@gmail.com and we will guide you through the process. The fastest way to get the item you want is to return the original item under this policy and place a new order.

### 5. Sale items and gift cards

Only regular-priced items may be refunded where stated above; sale items are refundable unless marked as "final sale" on the product page at the time of purchase. Gift cards, if offered, are non-refundable.

### 6. Late or missing refunds

If you have not received an approved refund yet, first check your bank account or card statement again, then contact your bank or card issuer — there is often a processing delay. If you have done all of this and still have not received your refund, please contact us at support.getluminabeauty@gmail.com.

### 7. Contact us

For any question about returns or refunds, email us at **support.getluminabeauty@gmail.com** and include your order number. We reply within 1–2 business days.